Privacy policy
1. Introduction
This Privacy Policy describes how Ice Audio (“we”, “our”, “us”) collects, uses, and protects personal data when you visit our website [https://iceaud.io], purchase our products, or interact with us in any way.
We are committed to ensuring that your privacy is protected and that all personal information is handled in compliance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and applicable French law.
2. Data We Collect
We may collect and process the following types of personal data:
a) Information you provide directly
Name and surname
Email address
Billing and payment information (processed securely via our payment provider)
Any messages or support requests sent to contact@iceaud.io
b) Information collected automatically
When you visit our website, we may collect:
IP address and device type
Browser type and version
Pages visited and time spent
Technical data through cookies and analytics tools (e.g. Google Analytics or similar)
c) License-related data
When activating a product license, we may store:
License key
Product version
Activation date and hardware ID (hashed and anonymized)
3. Purpose of Data Processing
We use your data for the following purposes:
To process and deliver orders (including license key generation and management)
To provide technical support and respond to inquiries
To improve our website and products through anonymous usage statistics
To comply with legal and tax obligations
To send important notifications related to product updates, security, or account activity
- may be used for data marketing purposes with your consent.
4. Legal Basis for Processing
We process your data based on one or more of the following legal grounds:
Contract performance: to process your purchase or provide customer support.
Legal obligation: for tax or accounting purposes.
Legitimate interest: to prevent fraud and ensure the security of our systems.
Consent: when you accept cookies or sign up for optional communications.
5. Data Storage and Security
We implement strict security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
Your data is stored securely on servers located within the European Union.
Payment data is handled exclusively by trusted payment processors (e.g. Stripe, PayPal) — we never store your credit card information on our servers.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting obligations.
For inactive accounts or unused licenses, personal data may be retained for up to 5 years before being deleted or anonymized.
7. Sharing of Data
Your personal data may only be shared with:
Our payment service providers (for processing transactions)
Hosting and email providers (for technical and support purposes)
Analytics tools (for anonymous traffic analysis)
We never sell or rent your data to third parties.
8. Cookies
Our website uses cookies to:
Enable essential website functionality
Analyze site traffic and improve performance
Remember user preferences
You can disable non-essential cookies at any time via your browser settings.
9. Your Rights (Under GDPR)
As a user, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request a copy of your data (data portability)
To exercise these rights, contact us at contact@iceaud.io.
We will respond to all requests within 30 days as required by law.
10. Data Transfer Outside the EU
We do not intentionally transfer your personal data outside the European Economic Area (EEA).
If such a transfer becomes necessary, it will only occur with appropriate safeguards in compliance with GDPR standards.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal changes or improvements in our services.
Any updates will be posted on this page with a revised “Last updated” date.
12. Contact
For any questions about this Privacy Policy or your personal data, please contact us:
contact@iceaud.io
https://iceaud.io